Employment

Steven Joachim--Résumé

Current Employment

Audatex 1999 to 2008

Sr. Field Service Representative--Train and Support Clients on Shoplink with Imaging, Autosource, WinEMR, PenPro and Claims Manager and Stellix BSMS. Conduct classroom and 1-on-1 training for managers and end-users in repair shops. Conduct classroom and 1-on-1 training for managers and end-users at insurance companies. Partnered with repairs and insurers to resolve user issues.

Audatex, a Solera Company, offers solutions to help control costs, speed production processes and electronically communicate with industry partners. Train, implement and consult with collision repair facilities on Stellix Body Shop Management software. Trained in FL, GA, LA, SC, NC, VA, PA, NY, IN, IA, KY and IL.

Certified in Shoplink Collision Repair Estimating, Imaging, and Stellix Body Shop Management System, ADP Estimating (web based estimating), PenPro, WinEMR, Autosource, and Claims Manager

Trained users on Hollander, Auto Salvage Yard Management and Interchange, US and Canada.

Employment History

Radio Shack Corp. 1995-1999

RadioShack.com (Atlanta), 1998 to 1999

Computer Department Manager

CompUSA/Computer City (San Antonio), 1995 to 1998

Corporate Sales Manager & Software Trainer

Soft-Tech Systems/Computer Solutions (San Antonio), 1995 to 1996

Software Trainer & Help Desk Troubleshooter

Northeast Independent School District (San Antonio), 1995 to 1996

Substitute Teacher, K-12

Heath/Zenith--Zenith Data Systems Corporation (San Antonio & Chicago), 1987 to 1995

	OEM Business Analyst, 1994-1995
	Project Manager--Applications Engineering (Bid Group), 1993-1994
	Supervisor--Telemarketing Sales and Training, 1992-1993
	Business Development Manager, 1987-1992

American Technologies Inc.
(San Antonio)

Special Projects Manager

PTXI--Pritronix, Inc.
(San Antonio & Washington), DC,

Project Manager

Entre' Computer, Inc.

Branch Manager

Southwestern Bell/AT&T

	Account Executive
	Communications Consultant

Gordon Jewelry Corporation

Manager Trainee

Education and Work Related Training

BBA, Management, University of Texas at Austin

Information Processing Systems; MIT, Cambridge, MA

Crosby Quality College:

Quality Improvement Process Management (QIPM) and

Quality Education System (QES)

Trainer for QES and Quality Work Groups (QWG)

Many hours: Voice and data telecommunications, Peer-to-Peer LANs, UNIX, retail and direct sales, presentations, management, and Rockwell ACD and Galaxy Management Software

Affiliations

	Former Elected Official, San Leanna, Texas
	Non-profit, National Budget Committee; SE Region Youth Committee Co-Chair.
	Past President and former Treasurer of non-profit organization, Chicago, Illinois

Résumé Highlights

Accomplishments

	Quality Improvement Process Management (QIPM) and
	Quality Education System (QES)
	Trainer for QES and Quality Work Groups (QWG)